These terms apply when you use pipassistant.co.uk and buy answers for your Personal Independence Payment (PIP) form. Please read them before you pay. When you tick the box at checkout and pay, you're agreeing to them. They don't affect your legal rights as a consumer.
1. Who we are
PIP Assistant is a trading name of Search Ventures Ltd, a company registered in England and Wales (company number 10588553). Our registered office is 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE. You can contact us at [email protected].
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We're independent
We're not part of, or endorsed by, the Department for Work and Pensions (DWP) or any government body. Free, independent help with PIP claims is available from Citizens Advice and local welfare rights services.
2. What we provide
2.1 We use AI to write draft answers for the PIP "How your disability affects you" form (PIP2), based only on what you tell us. You get:
- a written answer for each daily living and mobility question, with suggested tick-box answers;
- an evidence checklist and notes to help you prepare for your assessment;
- a Word document to download straight away, which we also email to you, and a page you can copy your answers from.
2.2 We don't give legal, medical or welfare benefits advice, and we don't fill in or send your form for you. You decide what goes on your form and you send it to the DWP yourself.
2.3 We can't promise that your claim will succeed or that you'll get a particular award. Decisions are made by the DWP, based on your form, your evidence and your assessment.
3. How it works
3.1 You answer a few short questions free. You then choose a package and pay through Stripe. After paying, you tell us more about the things you find hard, and we may ask a few follow-up questions. We then write your answers, usually within a few minutes.
3.2 Each payment covers answers for one person's claim. If something goes wrong while your answers are being written, you can try again at no cost. You can have your answers written up to three times with the same payment, for example if you go back and add more detail.
3.3 We don't keep a copy of your answers or your document. Please download it and save it somewhere safe, as we can't send it again later.
3.4 If you're helping someone else with their claim, you must have their permission to share their information with us, and they should read and agree the answers before the form is sent.
4. Prices and payment
4.1 Our packages are:
| Package | Price | What's different |
|---|
| Standard | £29.99 | Our standard AI model |
| Enhanced | £39.99 | Our most thorough AI model |
4.2 The price shown at checkout is the full price you pay. It's a one-off payment, with no subscription and nothing more to pay.
4.3 Payments are taken securely by Stripe. We never see or store your card details.
5. Cancelling and refunds
5.1 Your right to cancel. You normally have 14 days to cancel an online purchase. Because your answers are digital content that we start writing straight after you pay, you ask us at checkout to start straight away and agree that your right to cancel ends once we begin. If you've paid but we haven't yet started writing your answers, you can still cancel and we'll refund you in full.
5.2 If something goes wrong. Your rights under the Consumer Rights Act 2015 aren't affected. If we can't deliver your answers, or your document is faulty, contact us and we'll fix it or write your answers again. If we can't do that, we'll give you a full or partial refund.
5.3 What isn't a fault. Your answers are based only on what you've told us. Not getting the PIP award you hoped for, or changing your mind after your answers have been written, isn't a fault with the service.
5.4 How to ask. Email [email protected] with the email address you paid with. Refunds go back to the card you paid with, normally within 14 days of us agreeing them.
6. Your responsibilities
6.1 Everything you tell us must be true and accurate, to the best of your knowledge.
6.2 You must read every answer before you use it and change anything that isn't exactly right. What you send to the DWP is your own statement. Giving the DWP false or misleading information can be a criminal offence.
6.3 You must use the service only for a genuine PIP claim, for yourself or someone who has asked you to help, and not for any unlawful purpose.
7. AI-written answers
7.1 Your answers are written by AI. We instruct it to use only what you've told us and not to add or exaggerate anything, but AI can still make mistakes. That's why you must check each answer (see 6.2).
7.2 If you haven't told us about something, your answer may be left short or blank, with suggestions of what you could add.
8. Your information
We don't store your answers or health information. Our privacy policy explains what we use, who we share it with, and how long we keep it.
9. Our responsibility to you
9.1 We'll provide the service with reasonable care and skill. If we break these terms, we're responsible for loss or damage you suffer that was a foreseeable result. We aren't responsible for loss that wasn't foreseeable.
9.2 We're not responsible for decisions made by the DWP, or for loss caused by information you gave us that was wrong or incomplete, or by answers you used without checking.
9.3 Apart from 9.4, our total responsibility to you is limited to the amount you paid.
9.4 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
10. Using our content
Your answers are yours to use for your PIP claim, including any review or appeal. The website, its design and its guides belong to us, and you may not copy them or resell the service.
11. Suspending the service
We may suspend the service for maintenance or for reasons outside our control. We may refuse or stop providing the service if we reasonably believe it's being misused, for example for fraud. If we do that before your answers have been written, we'll refund you.
12. Changes to these terms
We may update these terms from time to time. The terms that apply to your purchase are the ones shown on this page when you paid.
13. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you're unhappy with the service, please contact us first and we'll do our best to put things right.